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Customer Excellence Manager

Vacancy Details

  • Astrazeneca

  • London

Customer Service
Contract Status:
Full Time

Customer Excellence Manager
Location: London
​Competitive salary & benefits

Do you have expertise in, and passion for, Customer Excellence? Would you like to apply your expertise in a company that follows the science and turns ideas into life changing medicines? Then AstraZeneca might be the one for you!

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

Our UK Marketing Company (UKMC) is responsible for the marketing of our medicines in the UK. Here you’ll also find colleagues from AstraZeneca’s corporate functions and our European and International regions’ sales and marketing teams. As a member of the Association of the British Pharmaceutical Industry (ABPI), all of our sales, marketing and communications activities are subject to the ABPI Code of Practice.

It has been agreed that the UKMC head office will move from Luton to Pancras Square, London in early 2022. Our move to Pancras Square offers us the strongest possible platform to transform the lives of patients in the UK, as the country’s leading biopharmaceutical company. The move will bring the UK Marketing Company closer to customers, partners and stakeholders in the UK’s healthcare environment, as well as foster greater collaboration with the wider AZUK footprint.

The role:

The Customer Excellence manager will be an integral part of the Data, insights and analytics team and will support commercial leaders in enabling, improving and innovating the commercial model of the UKMC by providing analytics and managing workstreams. Accountabilities will include:

  • Drive field operations (analytics/tools/processes) to increase SFE and maximize impact on customers
  • Monitor tactical plan delivery (ie marketing inputs) and generate insights on customers and channel effectiveness
  • Lead projects aiming at defining go-to-market model (customers, segments, channels, etc.)
  • Partner with regional teams to identify local performance drivers and tackle local issues
  • Introduce innovation in the customer excellence space (precision marketing, Omnichannel, etc.)

Essential skills and experience:

  • Business / analytical degree
  • Analytical mindset, ability to move quickly from big picture to details
  • Effective communication at all levels of seniority
  • Mental agility and resilience
  • Strong project management skills, proven ability to prioritise and deal with complexity under time and other pressures
  • Previous experience in delivering projects and workstreams under tight deadline
  • Excellent analytical skills: research, quantitative and qualitative analysis


  • Operations specific skills and capabilities
  • Business management qualifications
  • Broad knowledge of disease areas and commercial processes within AZ
  • Commercial or insights experience
  • Strong influencing skills: able to interact with, persuade, and move to action people in a variety of functions, at a variety of levels, and across cultures; able to deal sensitively but firmly with conflict

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.


Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en


AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.