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Infrastructure Technician Apprenticeship

Your apprenticeship learning will be with Arch Apprenticeships, rated Ofsted Outstanding.

Arch Apprenticeships

Grow and develop your team with an ambitious infrastructure technician

Apprenticeships are all about unlocking your potential – whether that’s for someone already in your team or to fill a new vacancy.

But it’s not all about the apprentice. It’s also a way to create a culture of learning and mentorship within your organisation.

An Infrastructure Technician apprenticeship is also a great way to give someone their next step, while moulding their learning to help solve your specific business needs.

Who’s it for?

This programme is ideal for someone looking for an entry-level support role. They’ll be early in their career and looking to make an immediate benefit to the business’ system needs.

We can help you hire a new apprentice or use our apprenticeship programmes for somebody already in your team.

What qualifications will they get?

  • CompTIA A+
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • BCS Coding and Logic
  • BCS Business Processes

Where can you hire an apprentice?

London, Manchester, Birmingham and Bristol

What we’ll cover

Here are the topics we’ll cover during the apprenticeship:

  • Types and characteristics of PC, laptop, and mobile device components
  • Installing, configuring, and troubleshooting print devices.
  • Installing, configuring, and troubleshooting wired and wireless LAN links and internet access devices.
  • Installing, configuring, and troubleshooting peripheral devices and system components.
  • Understanding device configurations and cloud services
  • Administer Office 365 and Microsoft Intune
  • General overview of command line scripts
  • Common commands and uses of scripts
  • Scripting Language Syntax
  • Agile and Waterfall methods of software development
  • Common types of desktop applications
  • Good principles of document management.


What’s needed to get started

  • English and Maths GCSEs at Grade C (4) or above and a minimum of at least 5 GCSEs overall 
  • Typically, learners have worked in tech for less than 2 years 
  • Learners meet full eligibility checks 


How does the apprenticeship work?

An apprenticeship is a combination of a full-time job with training for a current or new employee in your business.

Their working time will be split 80/20: 80% of their working time will be spent with you, carrying out their day-to-day responsibilities, while 20% of their time will be ‘off-the-job’ and spent working towards their apprenticeship qualification.

What counts as off-the-job training and how is the 20% measured?

Off-the-job training can include:

  • Work spent on their apprenticeship qualification
  • Face to face/virtual classroom training
  • Any employer training
  • Mentoring
  • Work spent on their reflective journal
  • Shadowing other teams
  • Attending industry events

Your apprentice, their Learning & Development Coach, and their line manager will have an off-the-job tracker they can use to record and track this.

How is the training delivered?

The apprentice studies towards their qualification online, and is supported by face-to-face visits from their Learning and Development Coach.

We deliver training in blocks to try and limit disruption, so you won’t have someone leaving the office one day a week.

How are apprenticeships funded?

Apprenticeships are now funded by the Apprenticeship Levy. Businesses with an annual payroll of over £3 million pay 0.5% of their annual payroll into a digital account. The funds can then only be used on approved apprenticeship training.

What’s the benefit of hiring apprentices?

Apprentices bring great value to a business. Rather than searching for existing talent that fits your business, they give you the chance to actively shape the next generation so they can bring the skills your business needs.

The numbers back us up: 76% of employers have said that productivity has improved, and 75% reported that apprenticeships improved the quality of their product or service.*

*Source: gov.uk